Shipping Policy

This Shipping Policy explains how we process, ship, and deliver orders placed on this website. By placing an order, you agree to the terms below.

Processing Time

Orders are typically processed and shipped within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Estimated Delivery Times

• United Arab Emirates: 5–10 business days after dispatch

These are estimates, not guarantees. Delivery times may be affected by customs clearance, local carrier delays, weather, or circumstances outside our control.

Shipping Costs

Free tracked shipping is included on all orders unless otherwise stated at checkout. Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer unless explicitly stated otherwise.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking information to update after dispatch.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error immediately after ordering, contact us right away and we will do our best to correct it before dispatch.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, please contact our support team at hello@vidasaluda.com and we will investigate with the carrier on your behalf.

Contact Us

For any shipping-related questions, reach out to hello@vidasaluda.com and we'll be happy to help.